CARE

Below is a special guide on how to care for your merino wool pieces from Wool Exclusive.

Chunky knit cardigans and other handmade items are crafted with super soft, luxurious merino wool, which requires extra care to maintain their appearance.

The unique structure of merino wool, combined with its natural lanolin, makes it highly resistant to damage and effective at repelling dirt. Please avoid machine washing. We recommend professional dry cleaning for optimal care.

For small stains, we recommend immediate spot cleaning. To do this, dampen a cloth with cold or lukewarm water (maximum 86°F/30°C) and gently blot the area with a clean towel. Be especially careful during spot cleaning — avoid using soap or scrubbing, as this may cause the wool to felt.

We suggest storing your merino wool knitwear folded on a shelf or in a box, as this is the safest storage method.

If you prefer to hang your knitwear, we recommend using non-slip hangers with rounded edges. However, do not leave the garment hanging for extended periods, as chunky knitwear is heavy and may stretch over time.

To prevent moth damage during storage, we recommend using natural repellents such as sachets with lavender, cedar chips, or mint. These natural options are excellent for protecting your knitwear, as untreated wool is highly attractive to moths. When not in use, you can store your knitwear in a vacuum-sealed bag for added protection.

Please note that pilling may occur when wearing your knitwear. This is a natural characteristic of unspun merino wool due to its delicate, luxurious fibers. Pilling, or the formation of small balls of loose fibers, is most common on the inside of the garment where friction occurs. To remove pilling or loose fibers, carefully use sharp scissors, ensuring you do not cut into the knit. If the pilling is loose, you can also gently remove it with your fingers, but do so with care.

If your knitwear becomes wet from rain, lay it flat on a clean towel to dry completely once you are home. Do not hang it while wet, as the weight of the absorbed water may stretch the knit.

DELIVERY

Shipping methods: Free shipping

Delivery methods: USPS Priority Mail

Processing time: Up to 12 business days

Delivery time: Typically 1 to 3 business days, depending on your location.
Your order will include a tracking number, allowing you to monitor its progress easily.


PAYMENT

Payment methods:

• Visa and MasterCard
• Apple Pay and Google Pay

PALETTE

To hand made our amazing and exclusive items, we use the highest quality and finest 20 microns merino wool from European sheep. This merino wool is very pleasant for touch,100% extra soft and extra warm, surprisingly light, airy, smooth and soft, delicate and does not cause allergies.

We try to reproduce product colors as realistically as possible, please be aware that each monitor displays colors slightly differently.